Job closed
Ref: SP996-05
Job description / Role
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses and pour the drinks for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort customers to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Provide guests with information about local areas, including giving directions
Requirements
• Nature and length of previous experience: Previous waitering experience would be highly preferred
• Specialist knowledge: A very good knowledge of spoken English is very important.
Soft Skills and Personality traits:
• Our F&B servers need to assist in maintaining the highest quality of service in the Hotel.
• To provide efficient, prompt, courteous and proactive service, hence maximizing guest satisfaction.
• All work must be in line with the Hotel guidelines and the departmental budgets / business plan.
• Age Range: 20 and over
About the Company
Overlooking the city of Sliema, the open seas and the unmistakable silhouette of the capital city Valletta, The Waterfront Hotel is the perfect choice for discerning travellers.
An enchanting destination, The Waterfront Hotel retains its charm throughout the seasons. Guests can unwind in the hotel’s bright and comfortable guest rooms or chill in the Hotel’s Lobby Bar where one can keep in touch with friends and family with internet access.
The 165 rooms and suites, most of which are Sea view, are maintained to a very high standard and have spacious balconies and set with amenities to make every stay a memorable one.