Butler

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Key Role & Responsibilities:

• Ensure that all villas are properly cleaned and set up at all times, in line with the Raffles' Standard Operating Procedures and within LQA standards.
• Ensure health and safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
• Maintain all audit requirements records for residences, e.g., OS&E inventory, assets, and other items as applicable.
• Ensure that par levels of linen, towels, and other OE items are current and in line with inventory.
• Process lost and found articles properly and maintain the correct logs as per the L&F SOP.
• Recommend measures to minimize all wastage of materials and amenities used in the department.
• Ensure security awareness throughout the hotel, reporting incidents to the appropriate manager when warranted.
• Meet all special requests, particularly for families visiting our resorts with children.
• Ensure any special requests from guests are carried out and delivered on time, exceeding guests' expectations where possible.
• Clean and take care of all working equipment used by oneself.
• Report any damage or loss in a villa immediately after being found.
• Remove all room service clearance from the villa immediately.
• Report any suspicious persons, sleep outs, or 'Do Not Disturb' signs to the Rooms Department.
• Prior to guest arrival, read correspondence and search the guest profile to find out who they are, their preferences (likes and dislikes), and personalize the villa for each guest (music, beverages, food, special requests in place).
• Welcome and greet guests at the conservatory (welcome at the airport might be required on certain occasions), propose a resort tour while driving guests to the villa, share their itineraries, and offer unpacking and packing services during villa orientation.
• Coordinate all aspects of the guest's preferences during their stay with the FO team, Food and Beverage, Spa, laundry departments, and management team.
• Prepare and serve breakfast, lunch, dinner, and BBQs in the villa or any other private dining option.
• Prepare guest laundry (liaise with the laundry team if laundry exceeds 10 pieces and for delicate garments).
• Practice active listening and use intuition, offering innovative indigenous surprises such as drawing a bath, rituals, special dining (romantic dinner, BBQ, etc.), picnic setups, romantic setups, flower bouquets, flower decorations, and any other WOWs. Each guest must leave with the feeling that service was tailored to their needs and unforgettable memories.
• Escort guests to the conservatory, Spa reception, or any other area as needed, especially the restaurant, and introduce them to the F&B Manager or Restaurant Manager on the first evening.
• Offer assistance with kids but will not replace babysitters.
• Overlook and ensure the general villa aspect, including the pool and garden, are kept up to standard (no littering around the villa).
• Communicate all vital information on the guest log and complete the final guest's stay summary report within a maximum of 24 hours after guest departure.
• Attend FO department briefings and monthly meetings.
• Mandatory to spend 4 hours training on a monthly basis for online training (self-learning). Schedule and program will be communicated by one of the department leaders.
• Perform any other duties of a similar nature that may be assigned from time to time by management as per the needs of the client.
• Assist the resort's butler team on occasions when the residential villa is not occupied.

Qualifications

• A passionate positive personality with an excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem-solving skills, and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard Operating Procedures.
• Ability to work in a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
• Good knowledge of the entire Housekeeping Operations.
• Knowledge of Opera Property Management System preferred.
• Curiosity and listening skills.
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
• Perfectly fluent in English.

Additional Information

• Opportunity to join the first Raffles in Bahrain.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.