JOB DESCRIPTION / ROLE
• Manage the overall activities, projects, operations and resources of the department, and provides senior technical leadership to the team and is responsible for the day-to-day activities of the department.
• Improve customer experience, create engaged customers and facilitate organic growth.
• Take ownership of customers’ issues and follow up problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Develop service procedures, policies and standards.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Implement programs for rectification of violations or breaches to policies, procedures, standards and controls and ensure measures are implemented to avoid the repetitive occurrence of violations.
REQUIREMENTS
Essential:
• Bahraini National and living in Bahrain.
• Bachelor's degree.
• The candidate should have experience in managing a team.
• Minimum experience of 6-7 years with at least 2 years in the service industry
ABOUT THE COMPANY
A leading insurance company in Bahrain.
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