Guest Relation Officer / Receptionist

AccorHotels

Manama, Bahrain

Posted on: 7 May 2024

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JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description:

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Job Description:

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.
• Prepare occupancy and guest reports - Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Requirements:
Qualifications:

Job Qualifications:

• Pleasant personality with a good appearance.
• Service and guest oriented
• Very good command of both written and spoken English
• Another language will be an asset
• Opera experience is a plus
• Physical Ability to stand for 8 hours daily
• Ability to work on shift basis.

Additional Information:

Your team and working environment:

Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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