Housekeeping Supervisor

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JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Join us at Accor, where life pulses with passion!

Mercure Grand Hotel "Bahrain" ?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , ?

Join us and become a Heartist ®.

Job Description

- To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance.
- To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
- To be entirely flexible and adapt to rotate within the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department
- To have a thorough understanding and knowledge of Rooms related service and product.
- To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.
- To assign responsibilities to subordinates, implementing multi tasking principles and to check their performance daily.
- To assist in maintaining and implementation of a flexible employee base, with the right mix of employees
- To assist in allocating employees over the Division based on established business levels for that day.
- To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- To ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
- To monitor service and room standards in all work place.
- To be always available and on-duty during peak periods (frequently during massive and simultaneous check-in / check-out operation).
- To perform opening and closing procedures established for the Place of Work as assigned.
- To conduct daily pre-shift briefings to housekeeping attendants on VIP rooms, long stay guest, arrivals & departures, function/events of the day and previous days guest comments.
- To liaise with Front Office and other related departments on daily operations.

Requirements:
Qualifications

Your experience and skills include:
- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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