JOB DESCRIPTION / ROLE
- Greets and warmly receives all arriving guests at reception
- Monitors the entrance area to ensure a spotless, picture perfect environment
- Introduces lounge facilities for first time guests
- Personally, escorts guests, wishing to enjoy the cocktail lounge, to the Central room
- Connects with and gives recognition to all guests, “make them feel special”.
- Engages with warmth and openness with guests stays fully present
- Ensures all departing guests receive a personal farewell
- Maintains the electronic reader devices and iPad connectivity
- Performs lounge check-in transactions of invited and paying guests
- Assist guests solving travel issues, e.g. coordinating with the concierge or an airline representative for flight rescheduling
- Notes special requests, or requirements communicated by the call center/check-in counter
- Stocks media display wall with magazines, international and local newspapers
- Manages the uploading of press readers
- Coordinate with porter to store guest luggage
- Assist with tagging luggage/ communicating with guests
- Ensure prompt retrieval of luggage on departure from the lounge
REQUIREMENTS
Minimum Qualification:
- Certificate OR college courses in hospitality, business and administration
Minimum Experience:
- 2 years minimum work experience within a luxury hotel or high-end restaurant/club/lounge
- Flight attendant for an international airline for at least two years Job Specific Skills:
- Has a friendly, welcoming approach
- Charming, confident personality
- Puts customer satisfaction as a priority
- Has an eye for detail
- Well-organized and efficient
- Warm and positive attitudes
- Takes pride in appearance
- Immaculate grooming
ABOUT THE COMPANY
Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:
- Banking & Finance
- Human Resources
- Oil & Gas
- Construction
- Architecture & Engineering
