Operational Manager

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Employment: Full Time

* Within the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and develop and lead the implementation of the national Company’s business plan.
* Drive traffic, increase Conversion Rate and secure reasonable profitability.
* Set financial goals and develop P&L strategy in agreement with Country management, Business Navigation and the Company’s Services.
* Ensure that budget is aligned with long term goals
* Pro-actively follow up and monitor set goals and targets, and act on deviations. Update forecast as needed.
* Initiate, implement and analyze projects from both a financial and commercial perspective in order to create recommendations.
* Utilize relevant tools and reports to include Commercial Review, CSI, Food Safety Audit in order to develop the business, yourself and your team Increase operational efficiency.
* Ensure implementation and compliance with the company manual/ rules and guidelines relating to the Company.
* Communicate and promote the restaurant goal and tasks within the Company organization to relevant stake holders.
* Ensure that the Company meets all legal requirements and company policies for food safety, HACCP and labelling in conjunction with the Food Safety Specialist
* Overall responsible for ensuring compliance to legislative and the company’s requirements in the areas of Quality and Environment
* Define the commercial strategy for the international and national range sold in the retail section and establish the guidelines for national and local range development including pricing. Sourcing and supply is done according to the defined standard and quality of the company
* Secure that the central range matrix is implemented and available in all sites.
* Use Commercial Review as a tool to secure implementation of best practices and as a learning and development tool.
* Optimize sales and gross margin result in the country through working with the company’s concept, the company’s range, global strategies, and national and local opportunities.
* Effectively manage and inspire your team, with particular reference to their selection, training and development
* Coach your direct reports in order for them to manage their teams in line with the company and provide strong leadership to your team by your own example.
* Establish, and communicate, clear career and development opportunities within the company.
* Cooperate with HR on succession planning in order to build the organization functionally from within
* Cooperate with HR and the national company learning & development Specialist to develop and conduct functional training as relevant.
* Support and coach the sites in functional questions as needed and ensure that the company concept, manuals, and current guidelines are known.
* Contribute in the development of the company locally and internationally
* Participate in international projects and meetings.
* Create and implement a successful pricing strategy for all the company’s units based on the international and retail guidelines.
* Supervise and analyze the local competition in order to secure a competitive price distance to competitors and the lowest price in every food category.
* Monitor the national food market environment regarding competitors, customer expectations, trends, etc
* Develop and support the implementation of communication policies, sales and marketing strategies both externally and in-store in relation to the company.
* Secure long-term growth and profitability in investment requests
* Take responsibility for coordinating the maintenance network for the company’s equipment in co-operation with the Expansion Specialist the company’s areas.
* Assume responsibility for projects and tasks as they occur OneDrive & Domain Reputation Reports Reviewing & Taking necessary action.


* BSc In Business Management, Hospitality or equivalent
* Proven track record in a high volume or multi-unit retail or food service chain
* Ability to develop, read and analyze KPI´s
* Ability to manage high diversity within his team and his external relations.
* Strong English communication skills Computer literate
* Solid experience in P&L management
* At least 3 years in similar manager role
* Strong multisite experience managing an area/ region/ country


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