The Employee will perform the following job duties (and is not limited to):
• Call center and event recordings Internal Audits
• Utilize scorecard for evaluations and provide daily summaries
• Evaluate performance, recommend solutions to improve the performance of the company
• Handle customer complaints and resolution
• Review product certifications and maintain records
• Performs monitors of customer care email responses.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions for staff
• Provides feedback to call center and event team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Other duties as assigned.

The compensation is:
• Base 450 BD
• Bonuses up to 800 BD OTE, targets provided by management.