JOB DESCRIPTION / ROLE
Company Description
Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
As a Receptionist, you will be responsible for managing the front desk area and providing outstanding customer service to all individuals who enter our premises.
What is in it for you:
- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights!
Key Responsibilities:
- Greeting guests with a friendly and welcoming demeanor upon their arrival.
- Assisting guests with check-in and check-out procedures, ensuring a seamless experience.
- Answering phone calls, emails, and inquiries in a prompt and professional manner.
- Providing information about resort amenities, services, and local attractions in both English and Russian.
- Handling reservations, cancellations, and room assignments with accuracy and efficiency.
- Coordinating with housekeeping and maintenance staff to address guest requests and concerns promptly.
- Maintaining a clean, organized, and inviting reception area at all times.
- Assisting with administrative tasks, such as filing, data entry, and managing guest accounts.
- Upholding the highest standards of confidentiality and professionalism in all interactions.
REQUIREMENTS
Qualifications
- Fluency in both English and Russian, with excellent verbal communication skills in both languages.
- Previous experience in a hospitality or customer service role.
- Strong interpersonal skills and a genuine passion for providing exceptional service to guests.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in computer skills, including knowledge of hotel management software (e.g., Opera, Fidelio).
- Flexibility to work varying shifts, including weekends and holidays, as needed.
- High school diploma or equivalent required; additional education or certification in hospitality management is a plus.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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