A highly critical and complex leadership role for managing Fraud Risk Mgmt framework of the Company. The directly influences Client experience with the company and has substantial P&L impact.

The position is ultimately accountable for creating optimal balance between the company’s Fraud losses & Card usability. The role holder strategies, develops and implements Fraud Risk Mgmt governance and control metrics

Responsibilities:

• Define, Develop, implement and Maintain a comprehensive Fraud Prevention strategy for both issuer and acquirer fraud risk designed to minimize potential fraud losses
• Ensuring minimal amount of transaction disruption to issued cards at all Merchants without compromising required Fraud Controls
• Ensure compliance to BOP [scheme] rules, company And Regulatory policies
• Define, Develop, implement and Maintain exhaustive control over Fraud rules and models. Continually develop and kill rules to ensure optimal effectiveness of the rule matrix
• Ensure stakeholders are fully informed on optimal effectiveness of Fraud Rules. Accurate and timely reporting of Fraud events to Mgmt, Regulators and industry players or any other stakeholders
• Complete Ownership & management of in house Fraud Management System and its required customization.
• On an ongoing basis directly shape Fraud strategy and policy for all Card products ensuring swift reaction to ongoing and new threats.
• Regularly review processes and procedures to determine best in class practices.
• Shares industry knowledge and experience to increase awareness of Risk practices amongst colleagues.
• Accountable for the delivery of the key financial metrics relating to Issuer and Acquirer Fraud ratios as defined in goals.
• Continually assess the need for new or enhanced fraud tools, making recommendations to the Risk Committee where necessary.
• Selects, develops, and implements the required new tools and products to improve the overall Risk Management capability in preventing fraud
• Ensure end-to-end service quality on internal processes, system performance/delivery and customer impact areas affected by Fraud Prevention activities.
• Responsible for recruitment, appraisal, salary, administration, training, development and discipline of staff in order to create, motivate and maintain a qualified and efficient workforce to meet current and future requirements.
• Develop and maintain Fraud Rules with aim to minimize Fraud loss without adverse impacts on transactions and client spend-ability,
• Creates, develops and sustains a team and a structure that supports the service profit chain, maximizing shareholder return, employee satisfaction and customer satisfaction.
• Responsible for driving down unit costs through maximising efficiency and productivity through use of appropriate production management and technology.
• Achieve results within the agreed headcount and operating expense targets.
• Ensures all legal, regulatory, audit and Compliance requirements are met.
• Prepares, operates and works within approved short-term budgets and monitors departmental expenses on a regular basis.
• Meets frequently with the stakeholders to discuss matters relating to Risk and to develop strategies for meeting overall Company requirements.
• Regularly monitors and reviews the current rules and criteria, taking into account all relevant factors.
• Liaises closely with the Risk Mgmt Team to ensure enhanced control over accounts, therefore, minimizing the Company's loss exposure.