JOB DESCRIPTION / ROLE
Role
- Manage all the financial activity budgeting and cost control
- Maximize revenue opportunities
- Exceed guest expectations
- Develop a high performing team committed to delivering clear goals following Crazy Pizza Company’s incentives
- Supervise the team, hours worked, new hiring and resignation
- Selection interview, team training, onboarding and development plans
- Control and verification of KPI
- Protect the health, safety and well-being of our guests and colleagues
- Actively working with the marketing department to grow up in social media, be visible and competitive on local market
- Improve Crazy Pizza experience and service using the feedbacks on our review sites, make sure you reply to them
Operations
- Monitor staff schedules and Team’s rota in order to program accordingly the shifts throughout the week and control the wages
- Make sure your building is in good repair, maintain the workplace and any equipment so that it is safe and works efficiently
- Schedule weekly marketing meetings to grow up on the online platforms, keeping an eye to the Local competitors and the Restaurant’s specific area
- Analysis of the trend and adaption to Local market, always be aware of the Calendar’s events and public holidays
- Schedule weekly manager meetings (FOH and BOH) in order to create a proactive environment
- Ensure that Restaurant Managers follow opening and closing procedures
- Ensure that staff is always wearing the correct uniform, also following the Crazy Pizza’s grooming’s standards
- Ensure each manger shift is reviewed and handovers/briefings are carried out daily at the established timing
- Coordinate restaurant operations during each shift.
- Ensure Restaurant Managers follow the practice and completion of cleaning schedules, with the checklists of each department
- Ensure that the daily report is sent on the WhatsApp group.
Overview and Strategy
- Assist in the training of all employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency, including reaching the incentives
- Ensure to follow a specific appraisal system, to refine the Team performances
- Design with the HR department a development plan for each of your employees
- Follow the Manager’s roadmap
- Be involved in the recruitment process.
- Ensure the staff is given appropriate and constant feedback (one to one chat to be carry out)
- Ensure all the essential training is completed and a proper induction is followed by the new starters with management supervision
- Managing Sales and Conversion
- Delivery of sales targets following the designated budget
- Tissl system have to be used effectively by the team to monitored all the sales
- Conversion and maximization of the Covers
Financial Management
- Costs are in line with revenue without compromising the brand.
- Effective supervision of closing and reporting procedures.
- Creating and controlling annual budgeting and update the monthly forecast with the Crazy Pizza Area Manager
- Follow up and management of KPI’s
- Prepare and review the file for the FRM and COGS, liaise with Paperchase
- Track record of inventory management with Stock Take Online for the food, beverage, and OS&E
- Total restaurant receipts on STO and reconcile with sales from Tissl
- Knowledge of basic accounting principles and practices to exceed correct food and beverage margins, GPs
- Control costs without compromising standards and guest.
Customer Service
- Manage staff performance in accordance with established Crazy Pizza standards and procedure
- Interact with guests to ensure all inquiries are handled promptly following the company policy
- Develop a culture of actively seeking feedback from guests on a regular basis
- Interact with guest and ensure an efficient flow of service, following the Crazy Pizza Sequence of Service
- Reply to the online reviews.
Requirements:
- Proven experience as a Restaurant General Manager or similar role in the food and beverages industry.- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills, capable of building rapport with staff and customers.
- Solid understanding of restaurant financials, including budgeting, forecasting, and cost control.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.
- Demonstrated expertise in developing and implementing successful marketing strategies.
- Strong problem-solving skills with a proactive approach to addressing challenges.
- Knowledge of food safety and sanitation regulations, with a commitment to maintaining high standards.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
ABOUT THE COMPANY
Al Zain was founded in 1930 in the Kingdom of Bahrain and has quickly established a reputation as one of the most prominent luxury jewellery retailers in the region. Today, Al Zain is driven by a bold vision to re-introduce our rich Arabian heritage to a global audience where authenticity and uniqueness are at the forefront of every collection. In line with its vision and mission, Al Zain has expanded its presence in the GCC with over 13 boutiques in the region and is gaining international presence in the USA.
Al Zain is focused on creating a variety of exquisite pieces that entice passionate jewellery connoisseurs. The Kingdom of Bahrain houses two state of the art factories, where experts in design and highly skilled artisans have been trained from grandfather to father to son.
Al Zain takes great pride in its quality and craftsmanship and to this day all products are handcrafted. Manufacturing art pieces ranging from contemporary everyday 18k jewellery, to bespoke high jewellery, as well as traditional Arabian jewellery crafted in a unique hue of 21k gold, Al Zain is proudly Arabian and remains loyal to its legacy while modernizing it for today’s global clientele.
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