Sales & Marketing Coordinator

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JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Sales & Marketing Coordinator

The Sales & Marketing Coordinator is responsible for delivering professional and friendly service to both internal and external customers, handling inquiries, scheduling appointments, and maintaining positive relationships with guests, vendors, and colleagues. Duties include preparing reports, providing administrative support, and ensuring sales promotional materials are up to date. This role involves assisting with account maintenance and adhering to departmental and hotel policies. The coordinator may also be required to perform other duties as assigned, contributing to the overall effectiveness of sales and marketing operations within the organization.

What is in it for you:

- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

- Customer Service and Relationship Management : Consistently offer professional, friendly, and engaging service, ensuring prompt and courteous service to both internal and external customers while maintaining positive relationships with guests, vendors, colleagues, and the global sales network.
- Administrative Support : Assist with general inquiries and onsite inspections, prioritize telephone calls and in-person visitors, schedule appointments, and provide all administrative duties for the Sales & Marketing office, including preparing and disseminating month-end reports.
- Sales and Marketing Support : Ensure all sales promotional literature is current and updated, and assist with the maintenance of accounts, contacts, activities, and business details within appropriate software applications.
- Compliance and Flexibility : Follow departmental policies and procedures, adhere to all safety policies, assist with other responsibilities and duties in the absence of team members or as assigned by the manager, and adhere to all hotel policies and procedures, including flexibility in duties and assignments as needed.

Requirements:
Qualifications

- Experience : Previous experience in the Kingdom of Bahrain within the same role, demonstrating excellent communication skills, both written and verbal in English (Arabic will be an additional asset), strong interpersonal and problem-solving abilities, and a highly responsible & reliable work ethic. Previous sales or administrative experience is preferred.
- Education : University/College degree in a related discipline is an asset.
- Professional Conduct : Ability to focus attention on guest needs, always remaining calm and courteous.
- Technical Proficiency : Computer literate in Microsoft Windows applications and/or relevant computer applications is required.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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