Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Sales & Marketing Coordinator

The Sales & Marketing Coordinator is responsible for delivering professional and friendly service to both internal and external customers, handling inquiries, scheduling appointments, and maintaining positive relationships with guests, vendors, and colleagues. Duties include preparing reports, providing administrative support, and ensuring sales promotional materials are up to date. This role involves assisting with account maintenance and adhering to departmental and hotel policies. The coordinator may also be required to perform other duties as assigned, contributing to the overall effectiveness of sales and marketing operations within the organization.

What is in it for you:

- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

- Customer Service and Relationship Management : Consistently offer professional, friendly, and engaging service, ensuring prompt and courteous service to both internal and external customers while maintaining positive relationships with guests, vendors, colleagues, and the global sales network.
- Administrative Support : Assist with general inquiries and onsite inspections, prioritize telephone calls and in-person visitors, schedule appointments, and provide all administrative duties for the Sales & Marketing office, including preparing and disseminating month-end reports.
- Sales and Marketing Support : Ensure all sales promotional literature is current and updated, and assist with the maintenance of accounts, contacts, activities, and business details within appropriate software applications.
- Compliance and Flexibility : Follow departmental policies and procedures, adhere to all safety policies, assist with other responsibilities and duties in the absence of team members or as assigned by the manager, and adhere to all hotel policies and procedures, including flexibility in duties and assignments as needed.