Senior Sales Assistant

Senior Sales Assistant | Retail | ACE Hardware | Bahrain City Centre

Overview of the role

To assist the line manager in the effective running of the department or store by taking responsibility for overseeing the staff to ensure all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example.

What you will do

• Provide high levels of customer service: Leading by example, excellent product knowledge, ability to handle difficult situations efficiently, provide customer satisfaction.
• Store operations: Assist the store manager with day-to-day operations: Ability to handle duty management shifts, run the department in the absence of the line manager, take responsibility for opening and closing the store and following procedures for such. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item.
• POS operation: To be able to train new employees of the Point of Sale: Efficient POS operation in the store, minimal disruptions to service, dealing with and managing any corrective action efficiently.
• Excellent product knowledge: To be aware of the products being sold in the store, to train new employees, to ensure increased revenue through add-on sales and by correctly identifying the products required by the customer to complete projects.
• Receiving deliveries: Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow-up when investigating discrepancies.
• In-store administration procedures relating to cash handling: Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities.
• Additional events: To actively participate in other events to drive sales and improve the operations of the business (including store stock take, new store openings, promotional activities, etc.).

Required skills to be successful

• Customer service
• Management skills
• MS Office

What equips you for the role

• Education: Completed full-time education to a high school level or above.
• Minimum experience and knowledge: 3+ years either in a retail environment or previous supervisory role in a service industry.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.