Store Manager

Store Manager | Retail | ACE Hardware | Bahrain City Center

Overview of the role

The Store Manager job supports and grows daily functions within ACE expansion and oversees all aspects of ACE's retail store operations, including staff management, customer service, inventory control, and sales performance.

What you will do

• Sales: Actively driving sales to meet and surpass both top-line (revenue) and bottom-line (profitability) targets.
• E-Commerce: Oversee the E-commerce team based in store. Regular collaborative meetings on strategic planning with Omni Channel.
• Customer Service: Has a real customer focus, establishes and communicates customer goals and targets while ensuring the highest quality service and results for customers. Articulates a strong understanding of customers' needs and does significantly more than required. Acts as a role model in understanding and exceeding customer needs, focusing on exceptional service, and continuously striving to enhance customer satisfaction and service standards within the store team.
• Store Standards & Displays: Ensure that all implementations at store level are completed as per agreed high standards and that escalation channels are in place and understood by all store teams. Develops and executes all aspects of 'retail basics', along with the Regional Visual Manager who will be responsible for ensuring eye-catching and effective displays are maintained within the store. All new promotional activities requiring changes to display should be carefully planned and coordinated to ensure the minimum amount of disruption. The JH must always maintain brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar. Work with VM and Space Planning to support seasonal layout changes. Support as a Center of Excellence, all workshops during the trading year.
• Stock Availability: To ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. To liaise with the buyers and Operations Manager regarding product variety, quality, and ordering levels, providing feedback where necessary. Ensures proper in-store control of stocks through liaising with the help desk and inventory team to meet the demands and requirements of the business and customers.
• Deployment of Resources and Administration: Required to oversee the deployment of resources and to constantly challenge his team to utilize all resources to maximum effectiveness. Improve operational cost effectiveness by ensuring the best deployment of material, financial, and human resources and by communicating with subordinates for a clear understanding of accountabilities, objectives, targets, and measures. Manages the annual sales, headcount, and expenses to ensure the store's performance is within approved budgets.
• Human Resource Management: With the assistance of the HRBP, the JH will perform recruitment functions when required. Ensure that all employees are fully trained and developed to a required standard. Acts as a leader in establishing an environment where effective teamwork is considered a normal part of the daily routine, where respect and cooperation are achieved. Promote effective management by sound personal guidance and advice to subordinates. Responsible for 'People Development' and succession planning with a special emphasis on the development of Assistant Store Managers and SSAs.
• Monitoring & Control: Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the company policies and procedures. The JH will be responsible for ensuring his team develops self-checking as a normal part of their daily routine. Fulfill the company objectives through the review of performance against plan, by prompt action to resolve variances and support new corrective action points. Ensure the effective implementation of Group and Business Administrative policy and procedures, in collaboration with the Regional Admin and Compliance Manager and maintain high operational store standards, processes, and systems in accordance with the approved Group and brand policies. Ensure that proper management of all store functions are maintained and implemented, which will contribute to the efficient and coordinated operation of the store. Conducts the stock count as per the defined process in the store and in conjunction with the Regional Admin and Compliance Manager and develop stock loss action plans. Continuous review of costs and expenses of store consumables and stationeries to ensure they are in line with the budget parameters. Review and respond to internal store audit reports and implement necessary corrective actions required. To ensure all safety and security standards are met to minimize accidents and losses for the company.
• Market Awareness and Competition: In-depth understanding of the market to be able to maintain competitive awareness by continuously monitoring the competition and then reacting accordingly to maintain the business advantage.
• Business Excellence: Establishing rapport and good relationships with business partners such as the mall, government entities, and sister companies to negotiate the best deals and offers for different promotions and activities which will work to the advantage of the stores.

Required skills to be successful

• Strategic planning and strong business acumen
• Operational excellence with industry best practices
• Leadership skills and team management
• Experience of leading in a changing environment
• Collaborate with diverse stakeholders, solve complex problems
• Strong customer focus
• Planning and organizing skills

What equips you for the role

Education:

• Bachelor's degree holder preferably in business management or equivalent

Minimum Experience and Knowledge:

• 5+ years of experience handling large retail / hyper format
• Home and DIY experience
• Should have handled a large team

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As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.