JOB DESCRIPTION / ROLE
Job Description
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Raya Data Center: one of Raya's subsidiaries is hiring for Administrator Support (Proact0ve)
What will you do?
- Proactively monitor all notification and monitoring tools to identify potential issues.
- Analyze notifications, determine appropriate action, and assign cases to the responsible technical staff.
- Manage scheduled and planned outage notifications, ensuring a smooth transition for customers.
- Receive customer inquiries and complaints via calls, emails, and other channels, providing excellent first-line support.
- Initiate technical incidents and tickets, documenting details clearly and concisely.
- Conduct frequent follow-up on delayed or unassigned cases to ensure timely resolution.
- Generate customer utilization reports based on ticket data.
REQUIREMENTS
Skills
- Minimum of 1 year of experience in a data center environment.
- Strong understanding of data center equipment and operations.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and collaboratively within a team environment.
- Meticulous attention to detail and a commitment to accuracy.
- Experience in customer service is a plus.
- Proficiency in written and spoken English is essential.
- We value diversity and encourage applications from all qualified candidates.
ABOUT THE COMPANY
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances
Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.
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