Job Type:
Full Time
Job Location:
Cairo, Egypt
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Customer Service
Company Industry:
Insurance
After sales support - policy administrator
The after sales support - policy administrator involves working in a fast-moving environment and administrating a portfolio of corporate clients. The role provides candidates with the opportunity to be the face of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
Key responsibilities / what you do:
Administrative experience in a customer focused role
Strong knowledge of Microsoft Office (Word & Excel)
Experience working in pressurized environment with tight deadlines
High attention to detail
Time management
Strong communication (verbal & written)
Team player
Flexible and display ability to prioritise workload
Proactive and ability to use initiative, solution driven
Ability to work well under pressure
Key requirements / what you bring:
Bachelor's degree: medical background is a must
Experience in insurance is a plus
Be a strong team player with good communication skills
Ability to be flexible and open to learning new skills
Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA)
Process 40+ emails per day and work on additional tasks
Act as the main point of contact for assigned group schemes, sales managers & brokers
Build positive and professional working relationships with internal clients
Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete
Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
Responsible for the policy management of small, medium and large corporate clients
Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection
Aim to achieve a first-time resolution when communicating via email or phone
Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)
Manage your markets effectively as per team requirements
