JOB DESCRIPTION / ROLE
Job Description
- Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk.
- Independently integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers.
- Ability to handle most unique situations.
- Works on problems/projects of diverse complexity and scope.
- Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users' areas, including transformation.
- Mentor less-experienced team members on all areas of Applications Management work.
- Resolve single- and cross technology/application incidents independently.
- Document known errors and workarounds Works with team members, delivery centers, and other GIZA SYSTEMS organizations to resolve unusually complex or cross-technology incidents.
REQUIREMENTS
Personal Skills
- Strong customer empathy and customer focused
- Innovative, team oriented and problem solver
- Excellent interpersonal and communication skills
- Highly developed, process oriented skills for troubleshooting, problem solving and problem resolution
- Excellent time and priority management skills
Technical Skills
- 3-5 Years of hand-on experience in IT application implementation and support services
- Knowledge about utilities technologies/products (Billing, Asset management, Analytics ... etc)
- Working experience on Linux administration and shell scripting, RHCSA certification is a plus
- Working experience on SQL
- Knowledge about middleware software platform
- Knowledge about Virtualization using VMware
- Knowledge about containerized environment and DevOps tool implementation and administration
ABOUT THE COMPANY
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
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