JOB DESCRIPTION / ROLE
Job Description
- We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeout and satisfactory manner.
- In this role, your duties will include assisting customers with application troubleshooting, resolving queries via our desktop support solutions, and escalating serious issues to the concerned team.
- To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting.
- Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.
Requirements:
Personal Skills:- Excellent team player
- Good communication, presentation & interpersonal skills
- Very Good command of English
Technical Skills:
- Database
- SQL
- Linux
- DEV/OP
- Networking
Education:
- B.Sc. in any discipline and an advanced degree is a plus.
ABOUT THE COMPANY
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
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