JOB DESCRIPTION / ROLE
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.
- Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
- Full utilization of Opera PMS for creating and updating room reservations
- Ensures all guest inquiries and complaints receive prompt action and follow-up.
- Timely submission of the weekly itinerary and weekly reports
- Coordinates with other departments of the hotel to ensure efficient guest service.
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures proper filing of all business correspondence, with correct and updated information.
- Assist in doing pre-arrival checking
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures PCI Compliance and observance of Data Privacy
- Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.
- Ensures all Reservations Agents cross-sells sister properties when the hotel product does not fit the customer's requirements.
- Prepare weekly, monthly, quarterly and annual reports, as required
- Lead daily team briefings
REQUIREMENTS
Qualifications
- Previous experience of the same position or as Reservations Supervisor preferred
- Bachelor's Degree or Diploma in Hospitality Management
- Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to handle many conflicting priorities at the same time
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Find Top Talent
Other jobs you might be interested in
Assistant Jobs in DubaiAssistant Jobs in Abu Dhabi
Assistant Jobs in Sharjah
Show More
