JOB DESCRIPTION / ROLE
Role Summary:
This role will act as a single point of contact for escalations relating to Legacy platforms. It will involve working directly with the vendors. GE Businesses and other stakeholders until the issues are resolved.
As the escalation team leader; you will be responsible for managing escalations that require direct intervention to resolve urgent B2P issues. You will have the B2P process expertise to manage expedition activities across any of the multiple B2P processes & countries we support.
Essential Responsibilities:
- Working directly with GE businesses & GE suppliers you will:
• Work directly with the B2P operations leader & GE business functional leaders across entire META region
• Handle the wing-2-wing processing for urgent transactions that requirements expedited processing
- Have detailed process & platform knowledge to manage transactions across all regional B2P platforms
- You would be required to support all aspects of the invoice processing including supplier setup, PO creation, keying, approval & payment
• For repeating urgent requests identify the root-cause & work with stakeholders to fix the process to prevent re-occurrence
• Participate & support regular operating meetings to review expedition volumes & common issues
• Your expertise will ensure that all transactions are 100% compliant
- Coordinate teams responsible for operating & supporting the B2P process lines
• Ensure alignment of process line support teams
• Based on volumes of expedited volumes of transactions, you may also be involved in driving reduction of B2P process line holds
• Establish & communicate clear Rapid Response team rules of engagement
- Lead and coach the rapid response team
- Drive usage of CRM, ensuring business processes and functional ownership clearly.
REQUIREMENTS
Qualifications/Requirements:
- Degree in Finance or Business management
- 3+ years B2P or finance experience
- Detailed working knowledge of regional B2P processes & platforms
- Fluent in English;
- Experience of work with multiple teams both GE & 3rd party across region
- Customer Orientation - Ability to build good partnership with all stakeholders in the processes
Desired Characteristics:
- Bias for action
- Willingness to drive issue resolution & manage escalations
- Ability to deal effectively with rapid & changing priorities
- Capability to handle multiple stakeholders within a matrix environment
- Experience on Oracle based ERP Systems
- Excellent collaboration and communication skills
- Ability to adapt quickly to changes
About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Locations: Egypt; Cairo
ABOUT THE COMPANY
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.
GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.
