Cash Support Engineer

Vodafone Qatar

Egypt

Posted on: 8 Apr 2024

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JOB DESCRIPTION / ROLE

Employment: Full Time

What you'll do

Role purpose:
- Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems.
- Engage in and improve the whole lifecycle of services-from inception and design, deployment, operation, and refinement
- Managing infrastructure reliability, scalability and security using SRE principles.
- Automation of IT Infrastructure related tasks.
- Proactively monitor and optimize Infrastructure.
- Maintain and improve API-gateways, web servers, cache & database configurations, CICD pipelines etc.
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
- Maintain and monitor deployment, orchestration, of the servers, docker containers, databases, and general backend infrastructure.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
- Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity
- Participate in on-call rotations and active involvement in resolving incidents, writing production incident reports.
- Ensure environment stability, availability, security and performance and automation enforcement.
- Working closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operate.
- Fixing support escalation Issues, helping to improve incident response and conducting post-incident reviews.
- Documentation & building Knowledgebase.
- Responsible for the end-to-end monitoring activities (application, system, setup)
- Build tools that provide performance insights and engineering, empowering the system to solve issues faster/proactively

REQUIREMENTS

Core competencies, knowledge, and experience:
- Good knowledge of Unix/Linux operating system environments.
- Good knowledge of MYSQL DB
- Excellent system debugging skills, hands on experience with optimizing database configurations and queries for MySQL.
- Good knowledge in CI/CD pipelines and DevOps tools.
- Good knowledge in Openshift
- Good knowledge in Java, Spring framework, MySQL DB, Microservices architecture & distributed systems, with deep insight into newest technologies.
- Good knowledge in payments and Fintech
- Advanced troubleshooting , analytical and problem solving skills .
- Ability to debug, optimize code and automate routine tasks
- Ability to working a team and under stress in 24 X 7 work environment.

Must have technical/professional qualifications:
- Engineering graduate
- Ability to learn new technologies quickly and efficiently
- Excellent communication skills, both written and verbal,
- Excellent time management with a strong sense of urgency.

ABOUT THE COMPANY

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.

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