CG Configuration Senior Engineer | Jobs in Egypt by Vodafone Qatar | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Role Purpose
- Lead & deliver all enterprise customers implementations, engineers & technicians in building connectivity of fixed enterprise connections.
- Manage all the related services & aspects for Retail stores, Corporate APNs & Enterprise customers efficiently, cost effectively and in line with business plans.
- Supervise the enterprise customers Configuration, Deployments & Support Team from both [Technical & Behavioral] points of view.
- Prepare all [ Technical / Non-technical ] Trainings for the staff under his supervision.
- Configure & Deliver all Fixed Customers Connections of all types [ High Bandwidth TX, MW, WIMAX & Local loop].
- Ensure that all the team members [Engineers & Technicians] have the required technical knowledge and also have a very good communication skills to perform their jobs as per the company policy
- Contribute to all interdepartmental meetings belong to enterprise customers issues or plans
- Responsible for Interviewing new candidates

Key Accountabilities & Decision Ownership

Enterprise Customers' Configuration & Implementation:
- Manage the configuration of the new customer requests on all network nodes.
- Manage the customers change requests for the existing connections which includes (upgrades / downgrades / Quality of service).
- Manage the Configuration of different customers' setups & scenarios.
- Provide Technical consultant for the customer's configuration.
- Provide APN and 3G configuration backup solutions.
- Responsible to achieve the service level agreements toward the sales teams for new customers' connections.
- Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.
- Manage escalations related to operational issues.
- Ensure customer satisfaction at all contact points.

Technical Development
- Design required enterprise customer networks solutions.
- Track industry changes and technologies. Propose new ideas and technologies to direct manager to meet enterprise customer's needs.

Manage & Deliver customers Special Setup. (BT, chnia Telecom, etc...)
- Managing the customer deployments by leading service delivery engineers / technicians handling the implementation tasks.
- Implement and deliver all customer links local loop, 3G, and other medias that provided by design team.
- Configure and test connectivity devices according to the setup design.
- Handover all and enterprise connectivity to data and solution project management and I Care team.

Ensure smooth support and stable services delivery
- Troubleshoot users, Operating Systems and hardware problems.
- Hardware replacements for customer and network.
- Spare parts availability and HW tracking

Handling Internal/External customers' Complaints/ Inquiries:
- Manage and maintain good relations with internal/external customers.
- Handle escalations of external customers and complex issues with suppliers.
- Responsible for proposing solutions to situations that may affect service delivery to ensure that targets and deadlines are met.

Communication
- Present, explain and cascade technical/complex information using a variety of communication styles to team, senior and executive management.
- Reporting and escalation of any problems during implementation due TE or any stakeholders to upper-level management.
- Communicant in cross function groups and committees as may be required to handle cross projects or issues.
- Cascade department plans, objectives and initiatives to team.
- Address concerns and facilitate two-way communication and feedback.

Effective Team Management
- Coach, monitor and motivate the team to achieve the company goals in the most effective and efficient of ways.
- Identification of talent and potential within the team.
- Technical training plans, development plans and other programs to empower the team.
- Ensure that technical training is aligned with Network strategy and technology advancement.
- Non-technical training plan aligned with personal development plan and identified strengths.
- Effective delegation of responsibilities.

Requirements:

Core Competencies, Knowledge, and Experience
- B.Sc. Degree in communication / electronics engineering
- Minimum 3-6 years of experience in Telecommunication Industry, preferably in an ISP environment.

Technical skills:
- BS in Electronics and Communication Engineering.
- 2-4 years' experience in ISP or equivalent experience.
- Good knowledge of network design concepts, topology and restructuring techniques.
- Solid background in IP Data network.

Personal skills:
- Effective people management.
- Interpersonal and organizational skills.
- Influencing skills.
- Decision making & strong negotiation skills.
- Working under pressure.

Special requirements:
- Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels.
- Good command of written and spoken English

ABOUT THE COMPANY

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.