Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

- Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
- Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
- Extensive network in all aspects of entertainment and trendy places.
- Exceptional guest relations interaction.
- Instruct and give clear directions to guests as requested.
- Negotiate best rates for hotel guests.
- Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
- Bear management responsibility for the processes in the hotel front driveway.
- Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
- Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
- Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
- Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
- Organize the transports of luggage.
- Maintaining Front Office stationary stocks.
- Ensuring a relational and smooth work sequence at all times.
- Follow the hotel SOPs at all times and ensure departmental compliance.