JOB DESCRIPTION / ROLE
Kempinski Nile Hotel
Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.
Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.
Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.
Credit Manager
The overall scope of this role is to handle and monitor all matters relating to customer credit and timely collection of outstanding debts.
Key Responsibilities:
- Responsible for following and understanding all Kempinski Policies & Procedures.
- Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
- Responsible for ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
- Responsible for developing and maintaining relationships with regular clients.
- Responsible for preparing and conducting monthly credit meetings.
- Responsible for reviewing and making recommendations on all credit request applications.
- Responsible for ensuring that all documentation is filed and in compliance with all polices.
- Responsible for reviewing and understanding groups and catering contracts and the corresponding billing arrangements.
- Responsible for reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the FD Manager and Controller if not resolved.
- Responsible for writing off uncollectible accounts after having exhausted all options and obtaining proper approval.
- Responsible for collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
- Responsible for supervising, training and motivating the Credit department staff.
- Responsible for hiring, counseling, evaluating, scheduling, etc, of Credit staff.
- Responsible for performing any additional duties assigned by the Controller and assisting in other areas of Finance as needed.
- Responsible for communicating with Controller on any discrepancies or other potential problems.
REQUIREMENTS
Desired Skills & Qualifications:
- Ability to work and communicate in a multinational environment, including oral and written language skills in English.
- Ability to operate computer and office equipment
- Knowledge of the consumer credit laws and PCI DSS
- Operational knowledge of the role.
- Luxury Hotel Experiences.
Communication skills.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
- Passion for hospitality and the European elegance of service.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
ABOUT THE COMPANY
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.
Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.
We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.
Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.
We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.
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