JOB DESCRIPTION / ROLE
Job Description
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Auto; one of Raya's subsidiaries is hiring a CRM Representative.
What will you do?
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
- Develop strong understanding of our products and solutions for all stakeholders to serve the customer effectively.
- Use a thorough knowledge of information resources and Service practices to resolve and record customer complaints and escalate any unresolved issues.
- Ensure customer inquiries/complaints arising from different sources are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.
- Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Advise customers on the adoption of digital services and education of users to deliver great customer experiences using on-line technology.
- Ensure customers are referred to appropriate channel for the completion of out-of-scope transactions.
REQUIREMENTS
What will you need?
- Minimum 1 years of experience in the Automotive industry
- Bachelor degree in any related field
- Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression ? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment ? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Skills
- Customer centricity
- Functional Skills
- Proficiency with technology, especially computers, software applications, and phone systems.
- Ideas presentation & taking initiatives
ABOUT THE COMPANY
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances
Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.
