JOB DESCRIPTION / ROLE
Solution DESIGN & Development :
• Assessment of technical feasibility of business requirements.
• Assessment of feasibility and define cost for configuration/development.
• Assessment of technical feasibility of business requirements.
• Implementation of business requirements through standard out of the box features whenever applicable.
Collaboration with business and technology teams:
• Collaborate with architecture and technology teams to design and implement new projects.
• Collaborate with Demand team in tuning business requirements utilizing Siebel best-practices.
• Collaborate with testing team to define test methods & scope.
• Collaborate with 2nd line CRM support to maintain application production KPIs
Application Management
• Responsible for selecting and managing appropriate business parties.
• Responsible for the customer management application strategy and roadmap to fulfil best the business demand and to deliver optimal business value.
• Responsible for setting up a right-size local capabilities for customer management configuration/development to execute projects successfully
• Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs
• Responsible for providing third line support for customer management.
REQUIREMENTS
Customer Satisfaction
• Ensure systems availability as per agreement with customer.
• Ensure delivery of projects is on time and quality as agreed with the customer.
• Present new features to customer and advise customer if there are any deviations from Group or long-term strategies.
Team Management
• Identify and present team high performance potentials.
• Encourage Vodafone Way and values.
• Can Do attitude in fulfilling company strategies
• Dedication, sense of ownership
• Continuous improvement in relevant area of profession
Standards & Procedures
• Ensure local/group security requirements and expectations are met in the applications.
• Ensure full compliance of all locally developed applications with the standard software development methodology used in Vodafone Egypt
• Plan and implement projects accurately/realistically with the highest quality of solution development and implementation
KPI
• Applications availability and quality of software
• Following the software development methodology
• Post Implementation Reports as a base for customer satisfaction
ABOUT THE COMPANY
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
