CSS - Principal Advanced Services Engineer

CSS - Principal Advanced Services Engineer - Systems Administration (Egypt)

Principal Success Services Engineer

We are looking for a Principal Success Services Engineer who will be responsible for the systems administration support domain of CSS delivery, understanding the customer business and industry requirements to provide the best service solutions.

As a Principal Advanced Services Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for the resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair or workarounds for custom Oracle Forms and Reports applications. You will be expected to work with only general guidance from management while advising management on progress and status.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Responsibilities

Our competent CSS Engineers have the mission to:

• Develop and manage the technical relationship with designated customers to maximize the value of Advanced Customer Support.
• Provide technical advice and guidance for enterprise solutions.
• Act as the technical primary point of contact for Oracle CSS.
• Safeguard customer satisfaction and renewal through quality delivery and added value.

What we are looking for

Technical Qualifications:

• 10+ years' experience in Solaris 10 and 11 and Linux distributions.
• Oracle Sun Solaris OS, network and cluster administration.
• Oracle Sun hardware V/T/M-Series SPARC and x86 design, implementation, and support.
• OVM, Xen, PDoms, LDoms, Solaris zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer.
• OLVM administration and migration projects.
• Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches.
• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS.
• Valuable skills in Kubernetes, Dockers, DevOps, Ansible, Terraform, and OpenShift Redhat.

Other Qualifications:

• University degree in computer science or similar.
• Strong English written and verbal communications (French, Spanish, or German will also be valued).
• Self-motivated individual who works well in a team environment.
• Work experience at client location in 24/7 shift support.
• Excellent incident and problem management skills.
• Flexibility to visit or work at customer premises.
• Flexibility to travel (~25% of the time) in the region (EMEA).
• Flexibility to be "on-call" as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours.
• Experience in working as part of global, matrixed, or remote teams.
• Self-driven, ability to work under minimal supervision.
• Excellent analytical skills.

What you will do:

• Install, configure, upgrade, patch, administer, and implement OS and storage systems.
• Analyze, troubleshoot, and resolve technical issues related to Oracle products.
• Facilitate root cause analysis for product problems and identify effective resolutions.
• Deliver high-quality technical support services to Oracle CSS customers.
• Participate in onsite, remote, or weekend support rotations as needed.
• Provide proactive health checks and performance tuning recommendations.
• Ensure compliance with internal methodologies, tools, and quality standards.
• Serve as a trusted technology advisor with in-depth knowledge of customer environments.
• Understand customer requirements to design suitable architectures and develop technical implementation plans.
• Transfer relevant technical knowledge regarding Oracle products.
• Collaborate with team members and other teams to enhance knowledge sharing and improve CSS business outcomes.
• Engage in initiatives aimed at improving overall service delivery and documentation quality.

What we will offer you:

• A competitive salary with exciting benefits.
• Flexible and remote working so you can do your best work.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as medical, life insurance, and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.