JOB DESCRIPTION / ROLE
Customer Service Assistant - Front Desk - IKEA - Cairo Festival City - Cairo, Egypt
We are currently seeking to hire a Customer Service Assistant - Front Desk in our CFC IKEA store.
As a Customer Service Assistant - Front Desk your responsibilities will include but not limited to:
- Responsible for cash handling and safe custody by ensuring all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures. In addition to control all cash, credit card and foreign currency at the end of the day onto relevant documents.
- Provide excellent customer service at all times by ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. As well as promptly handle routine customer complaints.
- Follow home delivery standard operating procedures; ensure all goods are labelled before moving to the holding area. As well as report to home delivery senior for any stocks irregularities found while verifying the goods and maintain files of completed and pending deliveries.
- Responsible for updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
REQUIREMENTS
As a Customer Service Assistant - Front Desk, we are seeking a bachelor's degree holder in any relevant discipline with at least 2 years of experience in a similar role.
Candidate must be demonstrate the following:
- Analytical and Interpersonal Skills
- Problem Solving
- Leadership Skills
- Strategic Thinking
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
Find Top Talent
Other jobs you might be interested in
Customer Service Assistant Jobs in DubaiCustomer Service Assistant Jobs in Abu Dhabi
Customer Service Assistant Jobs in Sharjah
Show More
