JOB DESCRIPTION / ROLE
about the role
The Data Quality/Billing Analyst within the SITA Business Unit is responsible for ensuring that all aspects of the Order-To-Bill process are followed so that each service delivered to a SITA customer, or to SITA internally, is billed correctly by Orange Business. This responsibility is designed to guarantee that the billing provided to SITA fully meets SITA's expectations and protects Orange Business revenue.
Responsibilities:
- Investigate and correct all billing rejected for payment by SITA to ensure that wrongful billing is credited and the source of error is corrected. When investigation reveals rejection is unwarranted, responsible to provide thorough and adequate explanation to SITA to ensure reversal of rejection.
- Act as liaison between Billing, Ordering and Global Delivery and Operations and other teams as needed, to ensure timely and accurate data flow from ordering tools to operational configurations to billing repositories.
- Act as liaison between the SITA Business Unit and the Orange Ordering Service Desk to ensure orders are submitted and billed in a timely manner.
- Prepare various monthly reports for purposes of trend analysis with regard to Ordering billing, and Inventory and rejected invoices.
- Ad hoc duties to be determined as they arise in line with the Purpose of the role.
REQUIREMENTS
About you
- Bachelor's degree
- 3 years telecom experience
- Excellent skill level in Excel and proficiency in manipulating large data sets
- Strong numerical and analytical skills and attention to detail
- High level of computer literacy
- Experience in Customer Service/Customer Care
- Ability to work independently, using analytical ability
- Fluent in English, both spoken and written
- Professional and diplomatic attitude
Role requires:
- Working independently
- Achieving results within a defined timeframe
- Prioritisation
- High level computer literacy
- Working with large volumes of data
- Strong numerical skills
- Understanding relevant internal processes and tools
Department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
ABOUT THE COMPANY
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.
