JOB DESCRIPTION / ROLE
Job Description
As the Director of Rooms, you will be responsible for managing all aspects of the rooms division, including front desk operations, housekeeping, reservations, and guest services. You will work closely with other department heads to ensure the highest level of guest satisfaction and profitability.
Responsibilities:
- Oversee the day-to-day operations of the rooms division, including staffing, training, and scheduling
- Monitor room inventory and rates to maximize revenue and occupancy
- Ensure that guest rooms and public areas are maintained to the highest standards of cleanliness and comfort
- Handle guest inquiries, complaints, and special requests in a timely and professional manner
- Develop and implement policies and procedures to improve efficiency and guest satisfaction
- Prepare and manage the departmental budget, including forecasting and cost control measures
- Collaborate with the sales and marketing team to promote room sales and packages
- Conduct regular inspections and audits to ensure compliance with brand standards and regulations
REQUIREMENTS
Qualifications
Requirements
- A visionary leader with a minimum of 5 years of experience as a Division Head in a fast-paced, high volume, complex operation required and two years of experience in a similar position.
- Bachelor's degree in Hospitality Management or related field
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and time management abilities
- Knowledge of hotel management software and MS Office
- Ability to work flexible hours, including weekends and holidays
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
