Finance Operations Manager

Established in the region for 40 years

PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

PwC overview

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Line of service and overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

Corporate culture & working environment

Our culture is one of inclusivity and care, where we respect each other and our differences. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table.

As PwC staff, you will have the chance to collaborate across levels, lines of services, and the global network. Not only in terms of work, but also get involved in firm-wide events.

Job summary

The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to customers. This includes execution of processes, accountability for service level performance and continuous learning and improvement of the team. They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs.

Roles and responsibilities

• Manages the day-to-day delivery for finance engagements including oversight of key customer deliverables and outputs.
• Ensures timely and accurate processing of financial transactions across end-to-end finance processes for their engagements which may include procure to pay, record to report, order to cash and general ledger functions.
• Demonstrates sound understanding of financial reporting processes, risk and controls.
• Completes quality reviews and audits to ensure that delivery on their engagements is in line with established policies, procedures, compliance standards and customer expectations.
• Holds overall accountability for SLA/OLA compliance within their engagement team across finance processes undertaken.
• Applies analytical and financial modeling skills with holistic financial thinking and ability to interpret financial data.
• Manages their own workload as well as that of the engagement team, including reporting on progress and issue escalations.
• Monitors the performance of team members on their engagements on an ongoing basis and implements appropriate coaching.
• Manages, mentors, and motivates their engagement team members, fostering a culture of excellence, high performance, and continuous learning.
• Works collaboratively to drive ideas and solutions with peers and managers which will improve client and PwC’s efficiency.
• Helps to implement and adapt to new or changing processes quickly.
• Proactively builds relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
• Implements corrective actions to address any deviations, and continuously improves service delivery based on feedback.
• Leads quality improvement initiatives based on feedback and observations.
• Supports in executing the Finance Managed Services plans and programs to ensure the improvement of team performance and achievement of its objectives.

Expected skills

• Qualified accountant with a minimum of 5+ years experience in a role relevant to accounting or financial reporting.
• 3+ years people management experience leading a team in a complex process environment and managing workflow to deliver client outcomes.
• Strong, practical knowledge with accounting/reporting systems and profit & loss and balance sheet.
• Strong understanding of financial reporting processes, with knowledge and experience managing risk and controls.
• Knowledge of US GAAP and insurance or reinsurance accounting experience is desirable.
• Knowledge of accounting for financial instruments.
• Excellent MS Office skills.
• Experience in coaching and coordinating a team to ensure deadlines are adhered to.
• Experience in defining and tracking key performance indicators (KPIs) to measure the effectiveness and efficiency of finance operations.
• Experience of working collaboratively to drive ideas and solutions with diverse teams to improve efficiencies.
• Strong leader who can communicate fluently in English and demonstrate an ability to drive personal and collective accountability from a diverse team.
• Self-motivated and independent, and can demonstrate strong relationships with internal and external parties.
• Able to work under pressure and meet deadlines; demonstrates strong analytical skills.
• Demonstrates commercial awareness in daily service provision within own area of responsibility.

Years of experience

Part qualified accountant with minimum 5 years experience or qualified chartered accountant with experience in a role relevant to accounting or financial reporting.