JOB DESCRIPTION / ROLE
Job Description
- The Customer Success Services (CSS) is a unit within Oracle's Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.
- Click here for more information about CSS
- Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.
- ASEs do this by leveraging Oracle's support-based intellectual property and customers' experiences throughout their involvement with Oracle's technologies.
- Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.
What you'll do
- Learn from experts and contribute to bring value to our customers leveraging on Oracle's international network of experts
- Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies
- Contribute as a team member on customer projects together with Oracle experts and leaders.
- Consult with clients to understand their business requirements and map them to our solutions and services.
- Learn how to design solutions using Oracle leading technology and Consulting methods, tools and best practices
- Support Customer relationships with CSS focused on collaborative, long-term partnerships.
- Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
- Able to demonstrate time management.
- Able to complete individual goals as well as work in a team environment.
- Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
- Professional demeanor.
- Availability to work in scheduled out of hours operations when required.
REQUIREMENTS
Responsibilities
What you'll bring
- Bachelor degree or up to 2 years relevant experience.
- Technical aptitude: You have an interest, understanding and curiosity in one or more of the Oracle Fusion Middleware technology concepts such as Oracle WebLogic Server, Service Oriented Architecture (SOA), Java/J2EE, Webservice development, Oracle Identity & Access Management, Content Management, JSON, VB/ASP, SQL, JS, Python
- Enthusiasm and dedication to tech hobbies is valued. (E.g. website development, hobby programming, developing an APP, and self-driven exploration of technology and cloud computing (Oracle, Amazon, Azure, Google)
- Fluency in English.
- Communication skills: You have an ability to collaborate and present concepts clearly.
- Innovation: You're open to new ideas and challenges
- Agility: You're a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
- Drive: You have a "roll-up-the-sleeves" and "get the job done" attitude.
- Resilient and capable of working effectively under pressure.
- Strong organization, negotiation and planning skills
- High energy: You're optimistic, always eager to interact and influence people.
- Teamwork: You're a fantastic team player who also loves smashing individual goals.
- Critical thinking: You're a natural strategist who can analyze situations, identify issues, and solve problems creatively.
ABOUT THE COMPANY
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.
Find Top Talent
Other jobs you might be interested in
Associate Engineer Jobs in DubaiAssociate Engineer Jobs in Abu Dhabi
Associate Engineer Jobs in Sharjah
Show More
