Guest Relation Officer

AccorHotels

Egypt

Posted on: 9 Dec 2024

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Join us at Accor, where life pulses with passion!?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , ?
Join us and become a Heartist ®.

Job Description

We are seeking an enthusiastic and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El-Sheikh, Egypt. As a Guest Relation Officer, you will be the primary point of contact for our guests, ensuring their stay is memorable and exceeds their expectations.

- Warmly welcome guests and provide a smooth check-in and check-out experience
- Respond promptly and professionally to guest inquiries, requests, and concerns
- Maintain clear and constant communication with all staff and departments
- Stay informed about VIP arrivals, return guests, and special requests
- Develop a comprehensive knowledge of hotel services, facilities, and local attractions
- Handle guest correspondence, including mail, messages, and phone calls
- Upsell room categories and promote hotel services to maximize revenue
- Ensure the Guest Relations desk is attended at all times during your shift
- Maintain accurate guest records and update the hotel's management system
- Assist in resolving guest complaints and issues in a timely and satisfactory manner
- Collaborate with other departments to ensure seamless guest experiences
- Adhere to all safety, security, and emergency procedures

Requirements:
Qualifications

- Minimum of 1 year experience in a similar hospitality role
- Fluency in English and Russian
- Excellent interpersonal and communication skills with a professional demeanour
- Proficiency in computer systems and hotel management software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise in a fast-paced environment
- Team player with enthusiasm for customer service and cultural sensitivity
- Bachelor's degree in Hospitality, Tourism, or related field preferred

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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