JOB DESCRIPTION / ROLE
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #belimitless
Job description
Main duties:
Be present on time for the shift, ensure maintaining the standard presentable image of the hotel (hairstyle, uniform, and grooming).
Guest relations agent has a list of VIP arrivals; she is present at the hotel entrance to welcome all guests entering the hotel and escort them as per their VIP level.
Check the lobby area regarding cleanliness, lighting, ashtrays, brochures, and take necessary action on the spot.
Follow up on the previous day's operation: VIP guests who did not show up, any cases to follow up. Take necessary actions on any pending matters.
Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation, and amenities.
Inspect the VIP rooms regarding cleanliness, maintenance, and amenities; ensure that the standard is respected.
Check the birthday and honeymooners expected for the day and send the birthday cake with a personalized card from the general manager.
Guest contact: be available in the lobby to assist guests, distribute guest comments, upsell A-Club card membership, and get feedback from the guests.
Follow up on long-staying guest requests: give them a courtesy call and send them amenities as per their request.
Prepare the top VIPs' check-out:
Lobby from daytime to nighttime: light the lobby candles and switch on the lights according to the standard.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Previous experience as a butler is a must.
- Fluency in English and at least one additional language.
- Must have the ability to handle a multitude of tasks and guest requests.
- Knowledge of Micros-Fidelio Property Management System is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program is an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional information
Your team and working environment:
In one to two sentences, introduce the team, property, or office environment in a way that reflects the culture.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
