JOB DESCRIPTION / ROLE
Job Description
The candidate must be able to:
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Achieve Quality Audit result of 95% and above through consistent documented trainings
- Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)
- Assist and process check in/out for VIPs guests efficiently and professionally.
- Escort guests to their rooms and conduct Room Orientation.
- Update guest information into the computer after a complete check in.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Assist at the Information counter and Business centre & M Lounge as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
REQUIREMENTS
Qualifications
- Proficiency in English (verbal and written), a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment
Additional Information
- Russian Speaker
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
