JOB DESCRIPTION / ROLE
Company Description
Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Job Description
We are looking for a Lead Ambassador for A Housekeeping Supervisor . The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Our Ambassador will be:
- Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
- A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
- Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
- Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
- Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
- Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
- Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Assist with regular equipment, amenities and linen stock taking.
- Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
- Ensure the correct handling of guest laundry and lost property.
- Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.
REQUIREMENTS
Must be available weekends.
Qualifications
- Experience in a supervisory role within a Hotel and collaborating with business stakeholders
- Have the ability to adapt to shifting priorities and align activities to meet organizational goals
- Strong presentation skills and organisational skills
- High degree of self-awareness with demonstrated aptitude for self-improvement
Additional Information
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
