JOB DESCRIPTION / ROLE
Key Accountabilities and Decision Ownership
- Acts as a first point of contact with consumer customers to support Care and technical inquiries:
- Offers appropriate solutions and alternatives to customers
- Manages the balance of benefits for the customer and the business
- Appropriately handles objections
- Keeps customer informed of actions throughout the call
- Checks customer understanding
- Gains customer agreement before progressing with offers or solutions
- Clearly explains details and next steps
REQUIREMENTS
Core Competencies, Knowledge And Experience
- Advanced English. C1
- Intermediate Spanish. B1 advanced /B2
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Share knowledge with colleagues and the immediate departments.
- Proactively manage personal work standards and development.
ABOUT THE COMPANY
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
Find Top Talent
Other jobs you might be interested in
Personal Assistant Jobs in DubaiPersonal Assistant Jobs in Abu Dhabi
Personal Assistant Jobs in Sharjah
Show More
