JOB DESCRIPTION / ROLE
Description:
Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the ERMC, Compliance investigations team in Egypt location.
- Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online e-commerce risk.
- Ideal applicants will have experience in the e-commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
- All candidates will be analytical and capable of succeeding in a fast-paced team environment.
- The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
- Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
- Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
- The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
- They may also be required to contact customers by phone.
- Candidates have to be proficient in English as well as Arabic languages.
- Expertise in both written and verbal communication across the above mentioned languages is mandatory.
- Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
REQUIREMENTS
Essential Qualifications:
- Communication Skills
- Excellent written and spoken communication skills in both English as well as Arabic languages
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages
- Problem Solving Skills
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
Basic Qualifications:
- Bachelor degree is a must to apply for this position.
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills Communication Skills
- Excellent written and spoken communication skills in Chinese as well as English and Arabic languages are mandatory
- Proficient in composing grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages
- Problem Solving Skills
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
Preferred Qualifications:
- Relevant experience in the Risk management domain will be an added advantage
ABOUT THE COMPANY
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
