JOB DESCRIPTION / ROLE
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Highly focused on ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, directly impacting daily sales, customer experience, and co-worker productivity.
What you will do
- Responsible for managing and maintaining business applications and databases by performing required activities to improve efficiency of system operations.
- Close liaison with business users by being the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores/business units regionally.
- Accountable for implementation and/or integration of digital and IT solutions across various channels (stores and online), in close coordination with the Business Solutions Manager and Digital/IT project teams.
- Support the project team on market expansion projects in configuring and implementing digital and IT solutions across the new business units, as per project timelines.
- Support the development and implementation of D365/NAV/BC solutions across various modules and assist in the design and development of integrations between D365 and other systems.
- Responsible for working with various functions on ERP application engagements including support of new system implementations, upgrades, and/or extensions of existing applications, in close coordination with the Regional IT Ops Manager.
- Ensuring optimal performance and availability of all critical IT infrastructure and applications within the store are functioning seamlessly and are consistently available to support day-to-day operations.
What you will need
- 3+ years' experience working as an IT analyst in retail industry.
- 1-2 years of experience in either D365, BC, or NAV.
- Bachelor's degree in computer science, information technology, or the like.
- Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
- Good practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion and food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.
About Al-Futtaim IKEA
Growing together...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar, and the United Arab Emirates.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
