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IT Business Analyst

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Orange

Cairo, Egypt

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JOB DESCRIPTION / ROLE

Job Type: Full Time
Job Location: Cairo, Egypt
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Not Specified
Job Function: IT - Software & Web Development
Company Industry: Telecoms

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

As a senior business analyst, you will play a central role in shaping and delivering Orange Business's integration strategy. This position sits within the Orange Business IT (OB IT) organization, contributing to two strategic pillars of our digital transformation efforts:

  • The API for Business Program
    The API for Business program aims to provide our customers with an efficient digital channel, a suite of APIs that allows them to manage their offerings autonomously. The goal is to give customers the ability to interact with and control their business processes through secure, real-time APIs, thereby improving their agility, operational efficiency, and independence. The program includes the design and implementation of a central Logic API Layer, developed by a transversal team supporting the broader transformation of our customer-facing services.
  • The New Integration Platform (iPaaS)
    Orange Business is implementing a strategic, cloud-native Integration Platform as a Service (iPaaS) that will serve as the central integration backbone across all Orange Business systems. This platform will orchestrate data flows between front-office systems (e.g., eShop, eCare) and back-office domains (e.g., incident management, OSS, billing), ensuring consistency, scalability, and reusability of integration services. The iPaaS will sit at the heart of the Orange digital ecosystem, enabling modular and future-proof system interactions across the enterprise.

    • As a senior business analyst, you will collaborate with cross-functional teams of architects, developers, and business stakeholders to define, document, and deliver functional and technical requirements. Your contribution will be essential to the success of these large-scale, transformative programs.

    Key responsibilities

  • Collect, analyze, and document business and functional requirements across integration use cases.
  • Translate high-level business needs into detailed technical specifications for APIs and integration services.
  • Lead and contribute to API design discussions, including versioning, data contracts, authentication, and error handling.
  • Collaborate with developers and architects to define integration patterns and reusable services on IBM WebMethods.
  • Maintain detailed API documentation and ensure alignment between business expectations and technical delivery.
  • Identify data sources, define mapping rules, and document transformation logic between connected systems.
  • Facilitate Agile ceremonies (e.g., backlog grooming, sprint planning, reviews) for integration-focused product increments.
  • Support the onboarding and enablement of consuming teams for published APIs and integration services.
  • Participate in quality assurance efforts, including functional testing, system integration testing, and UAT coordination.
  • Ensure all activities comply with security, privacy, and data protection regulations.
  • Monitor integration performance and proactively suggest improvements or redesigns for optimization.

    • About you

    Technical skills

  • Proven experience in business analysis for integration projects, especially involving API-centric and iPaaS ecosystems.
  • Hands-on experience with IBM WebMethods (Integration Server, Designer, API Gateway) or similar enterprise-grade middleware platforms.
  • Excellent understanding of RESTful API architecture, Swagger/OpenAPI, JSON, OAuth2, JWT, etc.
  • Familiarity with enterprise integration patterns (EIP), message brokers, pub/sub models, and asynchronous communication.
  • Knowledge of API lifecycle management, including versioning, deprecation, and API analytics.
  • Strong command of data mapping, transformation, and orchestration logic between systems.
  • Experience working with Agile delivery models using tools like JIRA, Confluence, GitLab, Postman, etc.
  • Understanding of SDLC, CI/CD pipelines, and software testing practices in API environments.
  • Experience with RFP analysis, solution comparison, and vendor engagement is a plus.

    • Functional skills

  • Excellent stakeholder management and communication skills across technical and non-technical audiences.
  • Structured thinking and the ability to break down complex requirements into actionable tasks.
  • High attention to detail, ability to manage conflicting priorities, and deliver under pressure.
  • Ability to operate in large, matrixed organizations and in multi-vendor environments.
  • Strong documentation skills and ability to produce clear business cases, diagrams, and flowcharts.

    • Education and experience

  • Bachelor's or master's degree in computer science, information systems, engineering, or related field.
  • Minimum 10 years of experience in IT, including 3-5 years in business analysis. Experience in integration and API domains is a strong plus.
  • Experience working in multinational or complex enterprise environments.
  • Fluency in English is required; French is a strong advantage.

    • What we offer

  • Global opportunities: Work in multinational teams with the opportunity to collaborate with colleagues and customers from all over the world.
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
  • Professional development: Training programs and upskilling/re-skilling opportunities.
  • Career growth: Internal growth and mobility opportunities within Orange.
  • Caring and daring culture: Health and well-being programs and benefits, diversity and inclusion initiatives, CSR and employee connect events.
  • Reward programs: Employee referral program, change maker awards.

    • Only your skills matter. Regardless of your age, gender identity, race, ethnic origin, religion or belief, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disability-friendly company and equal opportunity employer: please feel free to let us know about any specific needs you may have.

    ABOUT THE COMPANY

    Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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