JOB DESCRIPTION / ROLE
Role Summary:
The Order Operation specialist is responsible for the project execution from order to cash collection and insures that any physical flow is well represented in the ERP system.
Essential Responsibilities:
- Being part of the execution team of Africa
- Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Cash collection to ensure that customer requirements are met
- Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
- Order Entry and backlog quality. Implement changes as required for each project followed - Optimize Sales transfers
- Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization
- Ensure orders validation, compliance and approvals before Order Entry
- Confirms customer requested date and Plan. The Backlog management
- Own and update timely key dates using local operating mechanisms and reports
- Reviews Weekly Business Sales
- Set up contract review with Finance/ Regional Manager
- Daily follow up of customer credit documentation and inventory
- Give shipping and billing instructions in accordance with contracts terms and condition
- Follow shipment, installation, application via reports
- Follow up on collections issues due to OM
- Provide root cause on defect analysis
- Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals:
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Drive continuous improvement on all related processes, work instructions, and procedures
REQUIREMENTS
Qualifications/Requirements:
- Business/Logistic degree/or equivalent
- 2 to 3 years' experience in project management or order management
- Fluent English
- Customer Satisfaction Oriented
- Team player
- Lead
- Committed to deliver
- Solution driven mind set
- Ability to use Systems and work in a matrix environment
- Adaptability and flexibility of using different backlog management tools
- A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
- Must have valid authorization to work full-time without any restriction in Algeria
Desired Characteristics:
- Project Management
- Transportation & Customs
- Good Understanding of the OM process
- Proficient at understanding how the Order Configuration process works
- Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools
- Ability to keep contract moving forward
- Excellent Verbal and written communication
About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.
ABOUT THE COMPANY
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.
GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.
