Principal Account Engineer

Oracle Overview

Oracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. If you're an excellent communicator with a passion for empowering business innovation, this is your opportunity to stand out! We offer a unique focus on Oracle-based application and technology initiatives by combining leading expertise, broad coverage, global scale, and flexible delivery.

What You'll Bring

A broad technical experience of cloud infrastructure and platform solutions along with a strong understanding of cloud architecture. A knowledge of Oracle platform services and cloud infrastructure would be a strong advantage but not essential.

• Demonstrate leadership capabilities including the ability to delegate activities to specialist roles and teams.
• Clearly able to articulate the cloud offerings in the market and with the ability to discuss architectures.
• Excellent communication and presentation skills for a group with a high degree of comfort speaking across all levels of management (e.g., IT management, architects, administrators, and executives).
• Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions.
• Familiar with Oracle or third-party architecture frameworks (e.g., TOGAF).
• A high level of commercial business understanding and curiosity.
• Intelligence to identify key trends and insights and leverage them in driving decision making and execution within the customer.
• Experience in engaging and influencing stakeholders at all levels in a customer.
• Ability to build relationships to grow business and act as a partner to customers, not only a vendor.

Language Proficiency

Fluency in English.

Career Level

IC4

Responsibilities

What You Will Do

As an Account Cloud Engineer (ACE), you collaborate closely with the sales representative on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This is a presales role, and success is measured by the customer cloud adoption. This role will work with the sales team and our enterprise customers in the region.

You will bring your own value and sometimes lead different teams to support our customers in their transformation journey to Oracle Cloud by creating a unique experience and supporting your customer's success.

Customer aligned, the ACE role is responsible for customer lifecycle from project concept to usage and expansion of Oracle Cloud Infrastructure (OCI) within the customer. The ACE collaborates closely with the Cloud Sales Representative, working as a team to define and drive sales strategy, identify and win new customers, and new cloud workloads.

The ACE maintains an awareness of the customer's infrastructure and is highly technically competent, acting as an advisor and influencer to customer technical teams and decision makers.

ACEs orchestrate the technical resources and teams required to ensure our technology is driving customer business outcomes and sustainable usage and growth. This role collaborates closely with Cloud Adoption Managers to assure successful cloud adoption and positive customer experience.

The ACE will orchestrate all technical account management activity in the account and is always in the leading position for presales activities. This means being actively involved in the Oracle account team to define account strategy, then execute and drive growth for our Cloud business. ACEs are accountable for the successful experience of customers in their territory and are a trusted technical advisor to customers.

This means that an ACE:

• Understands customers' overall IT portfolio, their IT and business priorities, and establishes a solution that addresses customer needs.
• Ensures that customers and prospects are informed and educated on Oracle emerging technologies and how they create value and competitive differentiation.
• Presents Oracle's technology demonstrating deep familiarity with infrastructure, security, and integration capabilities.

In order to achieve all this, the ACE acts as the customer's single technical point of contact for cloud engineering resources, leading activities and teams where they are required to help position the value of OCI and continually meet and exceed customer expectations.

The ACE assembles and leads these virtual teams of technical specialists to support in creating solutions, designing architectures, delivering proofs of concept, and tailored technical workshops during sales cycles. The ACE then engages the Cloud Adoption team for delivery management and ongoing customer retention activities.

What We Offer

We give you the freedom, skills, tools, and technologies to shape your future. Whatever avenue you go down, you'll gain access to immense learning experiences, and you'll always be backed up by Oracle's impressive resources.

• Flexible and remote working.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as medical and life insurance.
• An inclusive culture that celebrates what makes you unique.

Equal Opportunity

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.