Quality Assurance Section Head

Job description

• Manage and lead QA team members.
• Assist organization in meeting quality standards and ensure applying ISO-9001:2015 and/or CMMI standards.
• Develop plans and execute ISO activities according to set targets.
• Coordinate ISO activities with relevant units/LoB.
• Develop and maintain ISO and/or CMMI audit plan then conduct effective internal audit program on business units and/or GS projects as per ISO and/or CMMI requirements.
• Perform internal audit programs for Giza Systems Group of companies.
• Report results of internal audits to Quality Assurance Manager and determine nonconformity to make necessary corrections.
• Verify effectiveness of corrective actions taken by concerned units/LoBs.
• Work on new certifications required from top management.
• Improve the processes by continual process improvement initiatives.
• Establish and maintain Delegation of Authorities (DoA) within the company.
• Provide process awareness sessions as required.
• Work with the sales team on the customer clarifications and submit the required documentations.
• Set an internal audit plan and conduct audits, health checks, and on-site project audits (as per the plan) to ensure that the processes are followed properly by business users including SLAs, approvals, security, notifications, and tracking.
• Generate health check/audit report and recommend process/system updates if required.
• Receive process related violation requests and perform the necessary investigations.
• Conduct investigation with relevant stakeholders, generate investigation root cause analysis report and provide process/system updates if required.
• During health checks and audits, review process checkpoints and controls needed within the business processes and ensure its relevance within the internal control framework and agreed upon roles and responsibilities.
• Ensure document control for all policies and ISO processes.
• Define internal control framework (list existing controls and follow up current control gaps).
• Define/update company policies with relevant stakeholders. Ex: DoA policies, procurement policy, Saudization, etc.
• Define/update and audit governance framework.
• Apply process risk management and define enterprise risk management framework.
• Maintain the existing ISO quality certifications.
• Handle the new ISO accreditation project including defining all new ISO standards' policies and processes.
• Respond to customers/partner qualification assessment.
• Engage in customers/partner/vendor external audits.

Personal skills

• Ability to prioritize and accomplish work on multiple projects.
• Excellent communication skills.
• Teamwork.
• Excellent presentation skills.
• Excellent supervisory and monitoring skills.
• Experience advocating improved software development processes, methods, and tools, that is, improved quality and productivity.

Technical skills

• Certified quality management and internal auditor.
• Experience with quality processes and terminology.
• Preferably experience in HSE management system.
• Experience leading improvement efforts with cross-functional teams.
• Proficient in using Microsoft Office.
• Extensive experience in or knowledge of the software process.
• Experience in project management.
• Knowledge of the software development environment.

Education

B.Sc. of Engineering, Information Technology or equivalent.