JOB DESCRIPTION / ROLE
Overview of the role
The retail sales representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
What you will do
Operational & commercial
- Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
- Review daily stock levels on all products and recommend orders to the shopkeeper.
- Coordinate with the procurement executive for stock-related information.
- Ensure a customer-focused environment by meeting and serving customers with empathy and care.
- Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
- Develop relationships with diverse customers to build trust and confidence.
- Understand and determine customer requirements to prepare a pro forma invoice.
- Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
- Encourage the team to meet customer needs and improve service.
- Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
- Suggest improvements to sales strategies and identify slow-moving items for action.
- Maintain full product displays using company merchandising methods.
- Be an expert on the product range within the department.
- Stay informed about market developments, including advertising, promotions, and market visits.
- Keep the sales manager informed about customer feedback and product range gaps.
Required skills to be successful
- Proactivity
- Sales-driven approach
- Excellent communication and interpersonal skills
- Problem-solving skills
What qualifies you for the role
- Secondary education
- Minimum of 3 years in a similar role
- Proactivity and sales-driven approach
- Excellent communication and interpersonal skills
- Problem-solving skills
- Good command of English language
Preferred: Good command of Arabic
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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