JOB DESCRIPTION / ROLE
Kempinski Nile Hotel
Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.
Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.
Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.
Security Agent
The incumbent of this position is responsible to ensure that safety and security measures in the hotel are observed at all times.
Key Responsibilities:
- Handle all incoming information etc with confidentiality and forward to the concerned person.
- Take charge of the control room and monitor CCTV at all times.
- Ensure that gate passes are issued for all items/stocks that leave the hotel and each item to be logged in the register book
- Make entries of all items received after working hours. To support in emergency situations and accompany guests or team members to local authorities/hospitals if required
- Document accidents or any incidents occurring in a log book
- Prepare hand over reports from shift to shift
- Assist Guest Relations with information asked by guests, be proactive in guest contact and show interest in guest concerns
- Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
- Monitor the different areas of the hotel on the CCTV, noting any suspicious actions.
- Knowledgeable of all security policies, procedure and set standards.
- Ensure that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.
- Closely monitor the hotel lobby in particular for the presence of any call girls, persons under the influence etc.
- Assist the Manager on Duty in the event that immediate assistance is required.
- Assist the Restaurant Manager, Doorman, and Valet Parker if required.
- Make security rounds of the guest floors at regular intervals with notes made in security log book.
- Ensures that all fire exits and corridors are free from obstruction at all times. Respond to any fire/smoke alarms in the hotel and be ready to act accordingly. Ensure that all fire fighting equipment is in working condition and that emergency lights are all illuminated.
- Accompany the Bellman/Employee when opening a guestroom with the master key.
- Make security rounds in the car parking area and ensure the general safety of all vehicles and if they are correctly parked.
- Assist the local authorities if any VIP arrives or in case of emergency.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately. To understand and strictly adhere to the Hotel's Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
REQUIREMENTS
Desired Skills & Qualifications:
- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
- Operational knowledge of the role.
- Luxury Hotel Experiences.
- Communication skills.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint); Basic knowledge of Micros is an advantage.
- Passion for hospitality and the European elegance of service.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
ABOUT THE COMPANY
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.
Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.
We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.
Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.
We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.
