Senior Success Factor Business Processes Senior Consultant

SAP Middle East & North Africa

Cairo, Egypt

Posted on: 21 Feb 2024

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Employment: Full Time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Business Transformation Services (BTS) is the Digital Transformation strategic advisory arm of SAP's Customer Success Board area. We assist clients in achieving their Digital Transformation vision and Best-Run Business capability from their SAP investments. Our team draws on insights, experience from thousands of SAP customers. BTS works with customers at the program level and more broadly at the enterprise level to mobilize, deliver, and measure strategic business outcomes. Our vision is to drive business value and successful outcomes by helping our customers understand how best to leverage, implement and optimize SAP solutions for the industries in which they operate.


Digital Business Services support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.


Your role involves delivery of technical and application services within customer engagements. You need good SAP Analytics Software capabilities, and you are a decent problem solver with the ability to communicate effectively in an international environment. According to your experience, strengths and customer needs, you will conduct some of the following tasks:

- Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects.
- Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients.
- Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
- Analyze business processes including root cause analysis and technical performance optimization.



- 5+ years working experience.
- At least 1-2 years of implementing LMS solutions.
- Strong HR practitioner background/domain knowledge in several fields, with emphasis in general HR and Staffing, including compliance with local, state and federal employment laws.
- Experience with managing quality assurance processes for software implementations.
- Technical understanding of software operating systems and ability to work comfortably with HRIS Engineers
- Ability to work in a fast-paced environment with minimal supervision.
- Ability to learn technology quickly through instruction, collaboration, and self-learning.
- Knowledge of XML or HTML would be a plus.
- Excellent English oral and written communication and presentation skills.
- Excellent time management and organization skills.
- Ability to handle multiple projects and assignments with shifting priorities at the same time.
- Willingness to travel up to 70%.
- Knowledge of industry-specific regulations and compliance standards related to HR, such as GDPR or HIPAA, to ensure adherence to legal requirements in solution design and implementation.
- Strong problem-solving abilities and a proactive approach to identifying and addressing potential issues before they impact project delivery.
- Experience working in multicultural teams or with international clients, facilitating effective collaboration and communication across diverse backgrounds and perspectives.
- Familiarity with change management principles and techniques, supporting smooth transitions for end users during system implementations or upgrades.


- Good Knowledge of SAP HCM on premise solution.
- Understanding of integration concepts and technologies, including API management and data exchange protocols, to facilitate seamless integration between SAP HCM and other enterprise systems.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.

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