JOB DESCRIPTION / ROLE
Benefits of the job:
This job opportunity is a great way to boost your career. You will have an interesting and critical position within CTIO and work in transversal with many Orange Business entities. On top of that, you will have full autonomy in organizing your daily job.
QOS is a dynamic team and upon arrival, you will receive full support from the entire team who will ensure your skills development.
Job description and responsibilities:
To start as a junior, you'll be mainly in charge of following current activities:
- Define support chains using standard models and implement them in dedicated tools.
- Setup service level commitments with customer (SLA) and supplier (OLA).
- Represent the team at required meetings with other teams and entities.
Once you are comfortable with current processes, you'll be acting as product owner:
- Solely in charge of one or several specific areas (Big Data scope for example)
- Expected to propose new processes on your scope
- Improve digitalization and automation of your processes
- Able to assess new IT environment and propose innovative agreement processes
As a member of PAAD team, you'll also contribute to other missions owned by the other product owners:
- Report your activities and manage in autonomy your workload and tasks.
- Component urbanization in OrangeCarto.
- Business importance scoring.
- Data quality management.
REQUIREMENTS
Required skills:
To be able to fulfill this dream like job, you will arrive with:
- Customer oriented and focused on quality of service.
- Autonomous, able to work within a self-managed team (no operational manager).
- Strong improvement will, proactive and self-motivated attitude, innovative spirit
- Project management experience (prioritization and time management, multitask mindset).
- English (spoken and written).
- Good communication skills.
- Analysis and synthesis abilities.
- Office365 skills (use of Excel and Teams is mandatory).
Department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
ABOUT THE COMPANY
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.
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