JOB DESCRIPTION / ROLE
About the role
The Technical Design Team Consultant is responsible for transferring customers' requirements into a solution based on Oranges' products and services. For all installed customer base, act as owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables.
Key accountabilities:
- Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services.
- Liaise directly with customer or internal teams to qualify and obtain all relevant technical information for successful request, quote and order validation for MAC & project delivery
- Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote
- Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.) and create/validate pricing scenarios
- Create additional validation requests (i.e. COS & SAM) and capture additional costs into the pricing scenario
- Selection and validation of the access circuit quote against the service requested.
- Collect, validate and document Technical Information as required
- Own/Document and amend the SLA requirements
- Resolution of Technical rejections from key stakeholders
- Demonstrate value add in quoting phase
- Respond promptly to queries pertaining to assigned orders and Quotes
- Secure technical handover from PreSales
- Contribute to profitability targets
- Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
- Accountable for on time technical validation and reduction of the Lead Time to Connect
- Authority to initiate escalations to local team leader
- Initiate and validate the Technical Order entry in Service delivery tools
- Contribute to the digitalization and automation of the Quote-To-Bill process
REQUIREMENTS
Ability and soft skills:
- Customer facing skills with demonstrable experience
- Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
- Detail oriented
- Excellent organizational and planning skills
- Project Management skills
- Time management skills and able to balance multiple projects & tasks
- Reasonable commercial acumen
- Excellent communication and interpersonal skills
- Independent self starter, "Can Do", customer-focused attitude
- Team Player
Department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
ABOUT THE COMPANY
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.
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