Technical Support Engineer

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Serve as the primary technical point of contact for customers.
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network or product utility programs.
• Provide timely updates to customers to meet performance objectives.
• Ensure cases are assigned to the appropriate next step as part of the case flow process.
• Execute technical escalations in accordance with company procedures.
• Monitor systems, customer networks, and products, addressing alerts and events as necessary.
• Liaise and refer issues to the relevant entities, such as other GCSCs, PTT, IOC, and vendors.
• Undertake other reasonable tasks as assigned.
• Build strong relationships with peers and management, both internally and with clients.
• Exhibit a proactive, self-motivated, and determined attitude.
• Demonstrate commitment to processing tasks in line with predefined procedures.

About you

• Engineering degree (B.Sc.) with up to 1 year of relevant technical experience.
• Excellent customer service, interpersonal, and communication skills.
• Strong time management and organizational abilities.
• Capacity to work under pressure and manage multiple tasks.
• Cisco certification (CCNA) is a plus.
• Solid problem-solving skills.
• Proficient in English.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: Training programs and upskilling/re-skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: Health and well-being programs and benefits, diversity and inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee referral program, Change Maker Awards.

Only your skills matter. Regardless of your age, gender identity, race, ethnic origin, religion or belief, sexual orientation, marital status, neurotype, disability, veteran status, or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: please feel free to let us know about any specific needs you may have.