UC And Cloud Support Engineer

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job purpose

Provide 24/7 technical assistance and support to customers using cloud-based services. This includes troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment. You will also collaborate with other teams to identify and escalate complex issues, as well as contribute to the development of knowledge base articles and documentation. Additionally, you may be involved in monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.

Be responsible for the management of both proactive and reactive cases, ensuring a professional and consistent delivery of quality services to our customers.

The ultimate goal is to ensure that customers have a positive experience and receive prompt and effective solutions to their problems.

About you

Skills and qualifications

You bring passion, energy, taste for exploration, and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion or belief, sexual orientation, marital status, neuroatypia, disability, veteran status, or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Only your skills matter.

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.